Refund and cancellation policy

This policy covers consultations and coaching sessions offered by Devopsanalytics for career transition support in skilled trades and technical vocations in Germany. It does not cover products, physical goods, or subscription software, which we do not sell.

Booking and deposits

A consultation is confirmed when we accept your booking by email. We may request a deposit to reserve the slot. Deposits are applied toward the session fee.

Cancellation by you

• Cancel or reschedule at least 48 hours before the session for a full refund of fees and deposits paid for that session.
• Cancel between 48 and 24 hours before the session: 50% of the session fee may be retained; the remainder is refunded.
• Cancel less than 24 hours before the session, or miss the session without notice (no-show): the session fee is non-refundable.

Rescheduling

One complimentary reschedule is allowed with at least 48 hours’ notice. Further reschedules may be treated as cancellations under the timelines above if the original slot cannot be refilled.

Work already started

If you have already received substantial preparation work — for example document review completed before a Qualification Recognition Guidance call — and then cancel, we may retain a partial fee reflecting work performed, up to the full session price when preparation equals a full engagement.

Written deliverables

Once a written transition plan or markup has been delivered by email, that portion of the fee is non-refundable. If a package includes a session plus deliverable and only the session remains unused, refunds follow the cancellation timelines for the unused session only.

Our cancellations

If we cancel a session and cannot offer a suitable alternative time, you receive a full refund of amounts paid for that session.

Refund method and timing

Approved refunds are returned via the original payment method within 14 business days of approval. Bank processing times may add a few days.

How to request a refund

Email info@devopsanalytics.digital with your name, session date, and reason. Include the invoice or confirmation reference if you have it. Phone: +49039483547.

Exceptions

Mandatory consumer rights under German law remain unaffected. If a session cannot proceed because of documented illness notified before the start time, we will offer a reschedule in good faith before applying cancellation fees.